Coffs Metal Works — Privacy Policy

Coffs Metal Works — Privacy Policy (Australia‑Compliant)

1. Introduction

Coffs Metal Works (“we”, “our”, “us”) is committed to protecting the privacy of our customers and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information.


2. Information We Collect

We may collect the following types of personal information:

  • Contact details (name, phone number, email address, delivery address)
  • Order information (products purchased, payment method, transaction details)
  • Business details (for trade accounts or commercial orders)
  • Website usage data (analytics, cookies, browsing behaviour)
  • Communication records (emails, phone calls, messages)

We only collect information necessary to provide our products and services.


3. How We Collect Information

Personal information may be collected when you:

  • Place an order online, by phone, or in person
  • Create an account or submit a form
  • Contact us for support or enquiries
  • Interact with our website or social media pages
  • Provide details for warranty, returns, or compliance documentation

4. How We Use Your Information

We use personal information for purposes including:

  • Processing and fulfilling orders
  • Shipping and delivery updates
  • Customer support and communication
  • Warranty, returns, and product enquiries
  • Business administration and record‑keeping
  • Improving our website, products, and services
  • Fraud prevention and security

We do not sell or rent personal information to third parties.


5. Disclosure to Third Parties

We may share personal information with:

  • Freight and courier companies
  • Payment processors
  • IT service providers (website hosting, email services, analytics)
  • Suppliers for warranty or product support
  • Regulatory bodies where legally required

All third parties are expected to handle information in accordance with Australian privacy laws.


6. Storage & Security

We take reasonable steps to protect personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Modification
  • Disclosure

Information may be stored electronically in secure systems with restricted access.


7. Access & Correction

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate. Requests can be made via email or phone during business hours.


8. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve user experience and monitor performance. You can disable cookies through your browser settings, although some features may not function correctly.


9. Marketing Communications

We may send product updates, promotions, or important service notices. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link where available.


10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third‑party websites.


11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.


12. Contact Us

For privacy enquiries, access requests, or concerns, contact us:

Email: info@coffsmetalworks.com.au

Address: Coffs Harbour, NSW