Returns form

Coffs Metal Works – Return Policy Form

1. Customer Details

  • Name: __________________________________________
  • Phone: __________________________________________
  • Email: __________________________________________
  • Order Number / Invoice Number: _____________________
  • Date of Purchase: __________________________________

2. Product Details

  • Product Name: _____________________________________
  • Is this a Coffs Metal Works manufactured item?

    • ☐ Yes

    • ☐ No (Aftermarket product from another manufacturer)

  • Reason for Return: ☐ Faulty item ☐ Incorrect item supplied ☐ Change of mind ☐ Warranty claim ☐ Other: ____________________________________________


3. Return Eligibility

Genuine Coffs Metal Works Products

CMW‑manufactured items are covered under our Coffs Metal Works Warranty. We will assess the product and determine the safest and most compliant solution.

Aftermarket Products (Other Manufacturers)

Coffs Metal Works is a wholesaler for several trusted brands. For these items:

  • Warranty is provided directly by the manufacturer
  • Coffs Metal Works cannot extend or override the manufacturer’s warranty
  • We will assist you fully with the return or warranty claim
  • We will always strive for the best possible outcome for our customers

4. Safety & No‑DIY Policy

To protect your safety and ensure compliance with Australian standards:

  • Do NOT attempt DIY repairs, modifications, or adjustments
  • DIY actions may void warranties and create unsafe conditions
  • Our qualified team will determine the safe and correct approach to resolving any issue

If a product is damaged due to DIY repairs, the return may be declined.


5. Condition of Returned Item

Please confirm the condition of the item being returned:

  • ☐ Unused
  • ☐ Used
  • ☐ Damaged
  • ☐ Faulty
  • ☐ Modified (may affect eligibility)

6. Supporting Information

Please attach or provide:

  • Photos of the item
  • Proof of purchase
  • Description of the issue
  • Any relevant documentation

7. Emergency Safety Notice

If anyone is injured or requires medical assistance while using any product supplied by Coffs Metal Works:

  • Call Emergency Services Immediately — 000
  • Stop using the equipment
  • Do not attempt further repairs
  • Keep the area safe and clear

Your safety is always the priority.


8. Customer Declaration

I declare that the information provided is accurate and understand the conditions of the Coffs Metal Works Return Policy.

Signature: __________________________________________ Date: _______________________________________________


9. Office Use Only (CMW Staff)

  • Return Approved: ☐ Yes ☐ No
  • Warranty Type: ☐ CMW Warranty ☐ Manufacturer Warranty
  • Notes: _______________________________________________
  • Staff Member: _________________________________________

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